View Full Version : Installation failed after hard reset

10-27-2010, 7:12 PM
I had to do a hard reset on my phone and now I can't input my password even though I know it's correct. I also get a message saying the app is configured on another phone. Please help!

10-29-2010, 6:08 PM
First: Reset your password by logging into beta.swype.com

Next: Review the following thread for information on the error concerning swype being configured for another phone: http://forum.swype.com/showthread.php?993-KNOWN-BETA-for-Android-ISSUES-Please-read-before-posting-(UPDATE-9-23-10)#FullUninstall

10-30-2010, 11:08 AM
Thanks, Robert. I get this message now: The ID of this device does not match your registration at beta.swype.com.

This is my log: http://pastebin.com/2BBtJuAt

11-01-2010, 10:05 PM
Submit an ESN reset ticket through the InfoDesk. I believe you know the drill. Just give us your email and ESN (IMEI or MEID) number on the device.

11-04-2010, 9:09 AM
Robert, I submitted a ticket, but haven't heard back from anyone. Is there some further action I need to take or just wait? Thanks for your help!

11-05-2010, 9:21 PM
Brian told me he was working through those tickets a while ago. After I finish catching up on the threads I'll see if anything is left unattended tonight.

11-06-2010, 12:11 PM
Robert, I got the problem fixed. Thank you!